FAQ

  • Can I make a Custom Initial appointment?

    Our books are currently closed for Custom Initial appointments. However, we are in the process and working hard to build our inventory so that we can reopen our books as soon as possible!

    For now, shop our single charms (while available) and keep an eye on our socials for updates!!

  • What is your return policy?

    Given the handmade and one-of-a-kind nature of Thanks Dad jewelry, all sales are final.

    We strive to provide high quality, beautiful works of art and pride ourselves in our craft. If there are any issues with your order upon arrival please reach out and we will work with you to find a resolution.

  • Can I change my shipping address?

    Accidentally entered the wrong shipping address? Send us an email or message us through the Contact Us page with your order information and correct address!

    Please make sure to double check your shipping information before checkout. Once your package is shipped we will not be able to update the address.

  • Do you ship internationally?

    We are only shipping within the USA and Canada currently.

    Please reach out via email if you would like to ship internationally and we will accommodate when possible!

  • How long does it take to ship?

    Processing time for orders may take up to 3 weeks.

    Please contact us if you need your order expedited and we will do our best to accommodate!

  • Do you offer repairs?

    We are happy to repair any Thanks Dad items if possible! Additional fees may apply.

    To inquire about repairs, please contact us and provide your order information and photos of the broken item.

  • Will my jewelry tarnish?

    Please see our Jewelry Care Guide for more information on how to properly care for your jewelry and ensure it always looks beautiful!

    All of our jewelry is made using 14k Gold, 14k Gold-filled, and Sterling Silver.

    • 14k Gold will not tarnish or change color.

    • In most cases, 14k Gold-Filled will not tarnish or change color however, exposure to oils, perfumes, or other chemicals can result in damage to the metal.

    • Sterling Silver will darken over time, as normal, and can be cleaned regularly with a soft cloth to maintain shine.

  • How do I make a custom appointment?

    Find out more information about our custom pieces and make an appointment here!

    We release a limited number of appointment slots each week. This allows us offer an accurate menu of what is available and ensures we won’t sell out before your appointment. 

    We announce new appointment release dates on our instagram @shopthanksdad weekly!